Refund policy

 

Returns & Refunds Policy

We want you to be fully satisfied with your purchase. Please review our returns and refunds policy below before initiating a return.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase may be required

Items returned that do not meet these conditions may be refused.

Return Authorization (RMA Required)

All returns must be authorized before being sent back.

To initiate a return, please contact us at hello@denstead.com to request a Return

Merchandise Authorization (RMA).

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs unless covered by applicable consumer protection laws.

We recommend using a trackable shipping service, as we are not responsible for returns that are lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

  • Refunds will be issued to the original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Original shipping fees are non-refundable, except where otherwise required by applicable law.

Exchanges

We do not offer direct exchanges at this time.

If you need a different item, please return the original product following the steps above and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at  hello@denstead.com within 48 hours of delivery and include clear photos of the issue.

We will work with you to resolve the situation as quickly as possible.

Your statutory rights regarding faulty or defective goods are not affected by this policy.

Non-Returnable Items

Certain items may be non-returnable, including:

  • Final sale or clearance items (if marked as such)
  • Gift cards
  • Items showing signs of use or wear

Any non-returnable items will be clearly indicated on the product page.

Contact Us

For questions about returns or refunds, contact:

📧 hello@denstead.com